Recovery Partner for Credit Unions

Your borrowers are members. Recovery has to protect the loan and the relationship at the same time. ## Member-Sensitive Collateral Recovery Credit unions carry a different kind of exposure. A recovery handled rudely does not just risk a complaint, it risks a member relationship and the referrals that come with it. Tone in the field matters. We prioritize voluntary surrender wherever the member is willing, keep contact professional and non-confrontational, and return personal property promptly. When involuntary recovery is required, it is still peaceful and fully documented. Common pressure points in a credit union collections shop. ## Where We Help Most Files that stalled internally Skip tracing support Scheduled member handoffs ## How Credit Union Files Move Secure holding before sale Loan, collateral, and prior contact history are reviewed together. Where possible, the member is offered a scheduled voluntary surrender. The unit is secured, documented, and reported back the same day. **Key Points:** - Respectful member interaction - Voluntary surrender emphasized first - Complete recovery documentation - Predictable turnaround on assignments **Topics Covered:** - Aging Accounts - Bad Addresses - Surrenders - Storage - Assign the Account - Attempt Cooperation - Recover and Report ## About PRG Asset Recovery & Holdings LLC **Company:** PRG Asset Recovery & Holdings LLC **Phone:** (210) 745-0964 **Email:** repos@theprg.org **Service Area:** San Antonio, Austin, and throughout Texas **Licensing:** Texas licensed, bonded, and insured recovery agency **Website:** https://prgassetrecovery.com/credit-unions