The Repossession Process Step-by-Step

From the moment an assignment is accepted to the moment the unit is released, every stage should be visible and documented. ## What Happens at Each Stage A recovery file opens when the lender sends the order with the account details, VIN, lienholder information, and last known addresses. Our office verifies the assignment is active, confirms the authorization, and routes it to the agent covering that territory. Field work follows: address checks, unit confirmation, and attempts timed to when the collateral is likely present. Once the unit is secured, transport, condition photos, personal property inventory, and storage are logged, and the lender receives confirmation the same day. Disposition instructions close the file. Knowing which phase an account is in removes most status questions. ## The Four Phases of a File Order received, verified, and assigned Attempts logged and locations confirmed Unit secured, photographed, transported ## How PRG Runs the Process Storage, release, or delivery to auction Assignments are reviewed for accuracy and authorization before an agent is dispatched. Field attempts, skip work, and location updates are recorded so nothing sits idle. Recovery confirmation, documentation, and disposition instructions complete the file. **Key Points:** - Assignment verified before dispatch - Address and unit confirmation - Peaceful recovery and transport - Same-day reporting and photo record **Topics Covered:** - Intake - Field Work - Recovery - Disposition - Accept and Verify - Work the Account - Close It Out ## About PRG Asset Recovery & Holdings LLC **Company:** PRG Asset Recovery & Holdings LLC **Phone:** (210) 745-0964 **Email:** repos@theprg.org **Service Area:** San Antonio, Austin, and throughout Texas **Licensing:** Texas licensed, bonded, and insured recovery agency **Website:** https://prgassetrecovery.com/repossession-process-step-by-step